About This Policy
This policy explains how Capital Appliance Repair L.L.C (“Capital”, “we”, “us”) handles personal information collected through capitalappliancerepair.shop and through bookings made by phone, WhatsApp, email or our online form.
Information We Collect
- Name, phone number and email address
- Home address or area for the technician visit
- Appliance type, brand, model and fault details
- Photos or videos you send us
- Basic browser data such as device type and pages viewed
How We Use It
- To arrange and confirm technician visits
- To share quotes, updates and invoices
- To handle warranty requests
- To improve our website and services
- To meet legal duties in the UAE
We never sell your personal information.
WhatsApp Messages
Messages sent to us on WhatsApp are also processed by WhatsApp under its own terms. We use these chats only for your booking and support.
Who We Share It With
Only with the technician assigned to your job, service providers that help run our business (such as hosting and messaging tools), or authorities when required by law.
Cookies
Our website may use cookies to work properly and to understand visits. You can block or delete cookies in your browser settings.
Data Retention
Booking and service records are kept as long as needed for your repair, warranty and accounting, then deleted or anonymised.
Security
We use reasonable measures to protect your information. Please do not send card numbers or other sensitive data by message.
Your Rights
You may ask to access, correct or delete your information, or stop marketing messages, by emailing info@capitalappliancerepair.shop.
Updates
We may update this policy. The date above shows the latest version.